Posts Tagged ‘Outlook’

MailTips not working

September 2, 2015 Leave a comment

Description – When a user opens a blank email they see a message that says, “We can’t show MailTips right now.”


Solution – Start Outlook using the following switch:

Outlook.exe /CleanMailTipCache

Categories: Computers Tags: ,

Message Store Error in Outlook

December 4, 2013 Leave a comment

When a user tries to save an appointment on a shared calendar in Outlook she receives an error that said, “The message store has reached its maximum size. To reduce the amount of data in this message store, select some items that you no longer need, permanently (shift + del) delete them.” Capture

This can happen if a Storage Quotas value has been set for Prohibit send and receive in Exchange.

Storage Limit

To resolve the issue you can either remove items from mailbox that are no longer needed or increase the storage limit. However if you increase the storage limit it can take up to 2 hours for the setting to take effect. See this link for more details. A quick workaround (quick being relative to the size of the mailbox in question) is to move the mailbox to another database. Once the mailbox has been moved the updated storage quota setting will take effect.

Categories: Computers Tags: , ,

Mail Applet in the Control Not Working

November 18, 2013 30 comments

Warning: This post deals with editing the registry. If you don’t know what that is stop right here & ask someone else to help you. Using the registry incorrectly can cause serious problems that may require you to reinstall Windows. Use the registry at your own risk.

In Windows 7 x64 or Windows Server 2008 R2 the Mail (32-bit) applet shows a blank icon & does nothing when you click on it.

1 not working (modified)

However if you run it manually using the following command it runs just fine.

c:\Windows\SysWOW64\control.exe mlcfg32.cpl

Use the following steps to resolve the issue.

  • Close the Control Panel.
  • Open Regedit & browse to HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control
  • Right click mlcfg32.cpl & select Modify.
  • The current value will be something like C:\PROGRA~2\MICROS~2\Office14\MLCFG32.CPL. Note that the path may be different in your case depending on where Office is installed.
  • Change any single character in the path then click OK. (e.g. C:\PROGRA~2\MICROS~3\Office14\MLCFG32.CPL.
  • Close Regedit.
  • Now open the Control Panel & notice that the applet is gone.

2 gone

  • Close the Control Panel.
  • Open Regedit & browse to HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control
  • Change the value of mlcfg32.cpl back to C:\PROGRA~2\MICROS~2\Office14\MLCFG32.CPL.
  • Close Regedit.
  • Now open the Control Panel & notice that the applet is back & the icon is displaying properly.

3 working (modified)

  • When you click on the applet the Mail Setup – Outlook dialog box opens.

4 mail setup

Error Printing From Outlook

September 23, 2013 2 comments


When printing from Outlook a user gets an error in the Backstage Preview Pane that says, “There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.”



Delete the outlprnt file from C:\Users\USERNAME\AppData\Roaming\Microsoft\Outlook then restart Outlook.

Categories: Computers Tags: , ,

Outlook Error Logging Into Windows

February 7, 2013 Leave a comment

When logging into Windows you receive an error that says, “Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client.”


See KB813745.

Categories: Computers Tags: ,

Emails Going Directly to Deleted Items Folder

January 21, 2013 3 comments

Here’s a quick one.

Is a user reporting that some emails are going directly into the Deleted Items folder? Check the following things.

  • In Outlook is there a rule created causing the email to move?
  • In Outlook is the email conversation(s) in question being Ignored? Link
  • In Exchange is AutomateProcessing set to AutoAccept? Run the PowerShell command below.
Get-CalendarProcessing -identity username | fl

White Box Where Picture Should Be

November 5, 2012 Leave a comment

Description: In Outlook when inserting a picture into the body of an email you may see a white box with a black outline instead of the picture.

Solution: Do the following to resolve the issue.

  1. Open a new email.
  2. Click File>Options.
  3. On the left click Mail.
  4. In the Compose messages section click Editor Options.
  5. On the left click Advanced.
  6. In the Display e-mail content section uncheck Show picture placeholders.

Categories: Computers Tags:
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