I had a user reporting that when trying to view a video on Lynda.com they kept getting an error that said, “Error loading this resource”.
They would only get this error when logged onto a Remote Desktop Server. It worked just fine on their PC.
Turns out there is an update for the “Desktop Experience” feature for Windows Server 2008 R2 that adds support for the H.264 video & AAC audio formats. After the update was installed it played great.
The update is KB2483177.
When installing IBM i Access for Windows on a Windows Server 2008 R2 Remote Desktop Services host it may hang on a dialog box that says, “Windows Installer Coordinator. Please wait while the application is preparing for the first use”.
It’s weird that I’ve been using Windows Server 2008 R2 for so long & never ran into this issue.
Anyway, to resolve the issue open gpedit.msc (or create a GPO, whatever you prefer) . Browse to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Application Compatibility. Set Turn off Windows Installer RDS Compatibility to Enabled. Now run the installer again.