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Installation hangs on “Windows Installer Coordinator”

When installing IBM i Access for Windows on a Windows Server 2008 R2 Remote Desktop Services host it may hang on a dialog box that says, “Windows Installer Coordinator. Please wait while the application is preparing for the first use”.


It’s weird that I’ve been using Windows Server 2008 R2 for so long & never ran into this issue.

Anyway, to resolve the issue open gpedit.msc (or create a GPO, whatever you prefer) . Browse to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Application Compatibility. Set Turn off Windows Installer RDS Compatibility to Enabled. Now run the installer again.

Ref – http://support.microsoft.com/kb/2655192

  1. JStenberg
    March 16, 2015 at 9:58 am

    Thanks for posting this as I ran into the same exact issue today. 🙂

  2. Bryce
    October 28, 2015 at 5:47 pm

    This worked perfectly! I wish I found this post 3 months ago! Solution worked perfectly!

  3. Kip
    December 3, 2015 at 11:56 am

    Thank you! I changed this while the installer was hung on 2012 R2 and the moment I set it to Enabled the installer resumed.

  4. bsmith
    January 5, 2016 at 12:15 am

    Thanks for the tip I reference this page often 🙂 This happens quite frequently across clients, but I’ve always found that even when left running at the “Please wait..” screen once I’ve updated the GPO.. simply running a gpupdate /force immediately finishes the dialogue box and installation completes.

  5. DIL
    January 18, 2016 at 8:06 pm

    Thank you very much – this made my day.. 🙂

  6. Hans
    February 9, 2016 at 10:18 am

    Thank you! Can’t believe I never ran into this before – anyway you made me look good 🙂

  7. Stijn
    March 9, 2016 at 8:26 am

    You helped me. Thank you.

  8. Wayne Dvorak
    April 20, 2016 at 9:14 am

    This was a life saver. Thanks for posting.

  9. Supreet Kaur
    June 1, 2016 at 7:46 am

    Saved a hell lot of time in investigation. My original issue stands resolved with this post. Cheers!

  10. Donato
    June 23, 2016 at 2:45 am

    You’re genius ….many thanks ….

  11. George
    June 23, 2016 at 5:43 pm

    Thank you for posting this!

  12. July 23, 2016 at 2:09 am

    Useful for installing JDK on windows server 2012. Thanks!

  13. Kwall
    August 2, 2016 at 9:25 am

    Thank You worked great for Windows Server 2012 R2

  14. Dave
    August 9, 2016 at 12:44 pm

    THANK YOU!!!!!!! I had 4 Citrix/Terminal Servers doing an update for West Case Notebook and all were hung at this. Once I selected Enabled and clicked Apply the install process continued instantly.

  15. Tim
    October 7, 2016 at 11:08 am

    You may have to log off then back on to fully apply this change.

  16. Felipe
    October 21, 2016 at 9:20 am

    Have been running 2 days into this issue without a way to solve it. Thanks!

  17. September 7, 2017 at 2:51 am

    Worked immediately once I did this – I ran into this issue issue while updating Sage 50 2017 Accounting – hung for hours, then proceeded after this fix!

  18. November 13, 2017 at 9:26 am

    You just saved me a lot of hours, not to mention mitigated a strong headache. Cheers! 🙂

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