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Installation hangs on “Windows Installer Coordinator”

When installing IBM i Access for Windows on a Windows Server 2008 R2 Remote Desktop Services host it may hang on a dialog box that says, “Windows Installer Coordinator. Please wait while the application is preparing for the first use”.

windows_installer_coordinator

It’s weird that I’ve been using Windows Server 2008 R2 for so long & never ran into this issue.

Anyway, to resolve the issue open gpedit.msc (or create a GPO, whatever you prefer) . Browse to Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Application Compatibility. Set Turn off Windows Installer RDS Compatibility to Enabled. Now run the installer again.

Ref – http://support.microsoft.com/kb/2655192

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  1. JStenberg
    March 16, 2015 at 9:58 am

    Thanks for posting this as I ran into the same exact issue today. 🙂

  2. Bryce
    October 28, 2015 at 5:47 pm

    This worked perfectly! I wish I found this post 3 months ago! Solution worked perfectly!

  3. Kip
    December 3, 2015 at 11:56 am

    Thank you! I changed this while the installer was hung on 2012 R2 and the moment I set it to Enabled the installer resumed.

  4. bsmith
    January 5, 2016 at 12:15 am

    Thanks for the tip I reference this page often 🙂 This happens quite frequently across clients, but I’ve always found that even when left running at the “Please wait..” screen once I’ve updated the GPO.. simply running a gpupdate /force immediately finishes the dialogue box and installation completes.

  5. DIL
    January 18, 2016 at 8:06 pm

    Thank you very much – this made my day.. 🙂

  6. Hans
    February 9, 2016 at 10:18 am

    Thank you! Can’t believe I never ran into this before – anyway you made me look good 🙂

  7. Stijn
    March 9, 2016 at 8:26 am

    You helped me. Thank you.

  8. Wayne Dvorak
    April 20, 2016 at 9:14 am

    This was a life saver. Thanks for posting.

  9. Supreet Kaur
    June 1, 2016 at 7:46 am

    Saved a hell lot of time in investigation. My original issue stands resolved with this post. Cheers!

  10. Donato
    June 23, 2016 at 2:45 am

    You’re genius ….many thanks ….

  11. George
    June 23, 2016 at 5:43 pm

    Thank you for posting this!

  12. July 23, 2016 at 2:09 am

    Useful for installing JDK on windows server 2012. Thanks!

  13. Kwall
    August 2, 2016 at 9:25 am

    Thank You worked great for Windows Server 2012 R2

  14. Dave
    August 9, 2016 at 12:44 pm

    THANK YOU!!!!!!! I had 4 Citrix/Terminal Servers doing an update for West Case Notebook and all were hung at this. Once I selected Enabled and clicked Apply the install process continued instantly.

  15. Tim
    October 7, 2016 at 11:08 am

    You may have to log off then back on to fully apply this change.

  16. Felipe
    October 21, 2016 at 9:20 am

    Have been running 2 days into this issue without a way to solve it. Thanks!

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