Home > Computers > Emails Going Directly to Deleted Items Folder

Emails Going Directly to Deleted Items Folder

Here’s a quick one.

Is a user reporting that some emails are going directly into the Deleted Items folder? Check the following things.

  • In Outlook is there a rule created causing the email to move?
  • In Outlook is the email conversation(s) in question being Ignored? Link
  • In Exchange is AutomateProcessing set to AutoAccept? Run the PowerShell command below.
Get-CalendarProcessing -identity username | fl
  1. Raul Paez
    July 22, 2014 at 10:28 am

    Hello Patrick,
    Thanks for the quick tips. What if the AutomaticProcessing setting is set to AutoUpdate? Is that the same as AutoAccept?


  2. patrickhoban
    July 22, 2014 at 10:49 am

    You want it set to AutoUpdate.


    The AutomateProcessing parameter enables or disables calendar processing on the mailbox.
    This parameter takes the following values:
    * None If this parameter is set to None, both the resource booking attendant and the Calendar Attendant are dis
    abled on the mailbox.
    * AutoUpdate If this parameter is set to AutoUpdate, only the Calendar Attendant processes meeting requests and
    responses. This is the recommended setting.
    * AutoAccept If this parameter is set to AutoAccept, both the Calendar Attendant and resource booking attendant
    are enabled on the mailbox. This means that the Calendar Attendant updates the calendar, and then the resource booking assistant accepts the meeting based upon the policies.
    The default setting is AutoUpdate.

  3. Mike Keel
    November 4, 2016 at 10:38 am

    I ran into this issue wih new mail going to deleted items a long time ago on Exchange 2007. Then we could run AutomaticProcessing -AutoUpdate on any mailbox. Now in Exchange 2013 you cannot run
    Set-CalendarProcessing -Identity “alias” -AutomateProcessing AutoUpdate
    on a user mailbox. It has to be a resource.

    Solution for me was:
    Set-mailbox -Identity “alias” -Type Room
    Set-CalendarProcessing -Identity “alias” -AutomateProcessing AutoUpdate
    Set-mailbox -Identity “alias” -Type Regular

    After this, new emails started arriving back in the Inbox.

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