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Error Downloading Offline Address Book

I noticed that when VPN’d into work & trying to download the ‘Offline Address Book’ in Outlook I received an error that said:

Task ‘users@domain.com’ reported error (0x80190197) : ‘The operation failed.’

With a proxy configured on the VPN’s connection in IE I had to also add the FQDN of the Exchange server to the proxy bypass list.

  • Tools>Internet Options.
  • Select the Connections tab.
  • Select the VPN connection & select Settings.
  • Configure the proxy settings & click Advanced.
  • In the Exceptions box type the FQDN of the Exchange server (i.e. mail.domain.com).
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