Word Error When Logging Off

Description – When logging off you receive an error that says, “Changes have been made that affect the global template, Normal. Do you want to save those changes?”

Cause – This can happen if the Normal.dot file has been modified.

Solution – Click No on the message above. Find the Normal.dot file for the user & rename it to Normal.dot.bak. Open Word then close it to create a new normal.dot file. Now open & close Outlook. If prompted with that message again, click Yes. Now the message will not appear again.