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Error Installing HP iLO Firmware Upgrade

March 30, 2018 Leave a comment

When trying to install a firmware update for the HP Integrated Lights-Out 3 (iLO) you receive an error that says, “The software will not be installed on this system because the required hardware is not present in the system or the software/firmware doesn’t apply to this system.”

Looking in Device Manager, there is a device called Base System Device under Other devices.

Looking at the properties of Base System Device, the Device status says, “The drivers for this device are not installed. (Code 28).” On the Details tab the Hardware Ids property shows a value of PCI\VEN_103C&DEV_3307&SUBSYS_3309103C&REV_04.

The mystery device is the iLO 3 (CHIF). As of the date of this post, the latest version of the iLO 3/4 Channel Interface driver is 3.30.0.0. https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_e74f93921947408eb5de783d27

The installation is pretty quick & in my case did not require a reboot. Below are screenshots from the installation.

Next, install the iLO 3/4 Management Controller. As of the date of this post, the latest version is also 3.30.0.0.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_e196fcb67e1941de959751786f

Just like the interface controller, the installation is pretty quick & in my case did not require a reboot. Below are screenshots from the installation.

Now try the iLO firmware upgrade & it will work. Below are screenshots from the installation.

 

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