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Error Offering Remote Assistance

When offering Remote Assistance you may receive an error that says, “Your offer to help could not be sent”.

Now there can be a lot of reasons for that error (like the three mentioned in the error for starters), but this time it was due to something I had never seen before.

I had the user log off & I was able to RDP into the computer. I had a look at the Event Log & saw an error that said, “The HelpAssistant account is disabled or missing, or the password could not be verified. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service”.

I gotta say that is actually a pretty helpful error. Even beter is you don’t really have to boot into safe mode. Just open a command prompt & do the following steps:

net stop sessmgr

sessmgr.exe -service

net start sessmgr

Note – sessmgr is the Remote Desktop Help Session Manager service.

I logged off & had the user log back on. Offered remote assistance & it worked like a charm.

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