UPDATE – 10/23/2013 – After upgrading the HIT Kit from 220.127.116.11 to 18.104.22.168 I am able to use Java 1.7 Update 45 without issue.
The Dell Host Integration Tools for VMware (often called the HIT kit) are a set of vSphere Plug-ins that assist in doing a lot of storage realted tasks on an EqualLogic SAN from within the vSphere client.
Recently I ran into an issue when using the EqualLogic Datastore Manager plug-in to create a new datastore. I first noticed an issue when the navigation pane on the left was stuck showing “Retrieving data…”.
I clicked on Create Datastore & got the same “Retrieving data…” message on the first screen of the wizard.
The message is due to a Java issue. Turns out it doesn’t work if you have the latest version installed which is 1.7 update 7 at the time of this writing. You have to downgrade to 1.6 update 35 which is the latest as of this writing. Then it starts working again.
So in conclusion…
Java is THE WORST software EVER. Worse than Adobe Reader & Flash. Everyone always talks about it like it’s so great because it’s cross-platform & runs on everything & blah-blah-blah. Yeah, that’s all great until you have to update it. And that’s the problem. It’s constantly being updated because it’s just one big security vulnerability. But you can’t update it to protect yourself because then all these Java applications stop working because these Java programmers can’t come down from their pedestal to fix their shitty software. You may think your language is so superior, but you should probably talk to a few System Administrators & ask them how great they think it is. We’re the ones that have to deal with your incompetence.
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When offering Remote Assistance you may receive an error that says, “Your offer to help could not be sent”.
Now there can be a lot of reasons for that error (like the three mentioned in the error for starters), but this time it was due to something I had never seen before.
I had the user log off & I was able to RDP into the computer. I had a look at the Event Log & saw an error that said, “The HelpAssistant account is disabled or missing, or the password could not be verified. Remote Assistance will be disabled. Restart the computer in safe mode and type the following text at the command prompt: sessmgr.exe -service”.
I gotta say that is actually a pretty helpful error. Even beter is you don’t really have to boot into safe mode. Just open a command prompt & do the following steps:
net stop sessmgr
net start sessmgr
Note – sessmgr is the Remote Desktop Help Session Manager service.
I logged off & had the user log back on. Offered remote assistance & it worked like a charm.