Archive for January, 2011

BES Errors…Shocking I Know

January 30, 2011 Leave a comment

Quick post:

Log Name:      Application
Source:        BlackBerry Mail Store Service [ComputerName]
Date:          1/29/2011 11:42:27 PM
Event ID:      10000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
MailStoreExchange::RefreshGALUsingMAPI – Error in HrFindExchangeGlobalAddressList, result=0x80004005.

Log Name:      Application
Source:        BlackBerry Mail Store Service [ComputerName]
Date:          1/29/2011 11:42:27 PM
Event ID:      20000
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
[ODBCRecord::DeleteRecord] No rows found to delete.  SQL = “DELETE FROM MsAddresses WHERE MailStoreDomainId = ? AND SequenceNumber > ?”.

Log Name:      Application
Source:        BlackBerry Mail Store Service [ComputerName]
Date:          1/29/2011 11:42:27 PM
Event ID:      20000
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
[ODBCRecord::DeleteRecord] DATA = “MailStoreDomainId[1] SequenceNumber[111] “.

Solution – Verify the registry setting in KB19451. If it’s correct just restart the “BlackBerry MailStore Service”.

BES 5.0 SP2 Part 2

January 25, 2011 3 comments

So part 2 of my BlackBerry Enterprise Server 5.0 Service Pack 2 adventure…

After installing BES 5.0 SP2 I was not able to get to the BlackBerry Administrative Service (BAS) website. Looking in the Event Log I had several errors that said, “Event ID: 7031. Source: Service Control Manager. Description: The BlackBerry Administration Service – Application Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.” I fired up Process Explorer & sure enough the BAS-AS.exe process would end after a minute or two then start back up.

Looking at the logs in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\<DATE> I saw several log files for the BAS-AS service. One for each time that the service terminated then started back up. I opened the last one & started by searching for the string [warn]. There will always be some entries that will look something like:

[org.hibernate.impl.SessionFactoryObjectFactory] [WARN] InitialContext did not implement EventContext

However there was one strange one followed by what looks like a Java dump log:

[com.rim.bes.bas.util.EJBUtilities] [WARN] [BBAS-2041] {unknown} registerClusterMembershipListener Failed to register cluster membership listener, javax.naming.NameNotFoundException: null not bound

Searching around for that error pointed to KB22249 article on RIM’s site. Problem is it’s not there anymore (Thanks again RIM). Luckily I ran across several other sites that summarized the fix. Using those sites I did the following.

  • Open SQL Server Management Studio Express.
  • Expand Databases & select BESMgmt.
  • Click New Query & run the following query:



WHERE TraitId =35 AND PluginId = 0

  • Copy the value. It will be something like RIM_BES_BAS_HA_53748561_SERVERNAME.
  • Open regedit & browse to HKLM\SYSTEM\CurrentControlSet\Servic es\BAS-AS\Parameters. Notice that the value JVM Option Number 8 is blank.
  • Modify the JVM Option Number 8 value as follows:

Note– Don’t forget to change SERVERNAME to the name of your BES server.

  • Close the registry.
  • Start the BAS-AS service.

I watched the process for a few minutes until the usage calmed down. Launched the browser to bring up BAS & it came right up. After that everything looked OK.

BES 5.0 SP2 Part 1

January 23, 2011 Leave a comment

When trying to install service pack 2 for BES 5 I got an error that says, “The setup application cannot remove a BlackBerry Enterprise Server service because the service did not stop or the removal process failed. To restart the computer, click OK. If you click Cancel, the setup application closes and the BlackBerry Enterprise Server will not work.” Since I didn’t have much of a choice I clicked OK & rebooted the server (Thanks a lot RIM).

After the server rebooted I logged back in as BESAdmin. The service pack installation started right back up. Thankfully this time the installation proceeded as normal…or so I thought.

To be continued…

Error Downloading Offline Address Book

January 16, 2011 Leave a comment

I noticed that when VPN’d into work & trying to download the ‘Offline Address Book’ in Outlook I received an error that said:

Task ‘’ reported error (0x80190197) : ‘The operation failed.’

With a proxy configured on the VPN’s connection in IE I had to also add the FQDN of the Exchange server to the proxy bypass list.

  • Tools>Internet Options.
  • Select the Connections tab.
  • Select the VPN connection & select Settings.
  • Configure the proxy settings & click Advanced.
  • In the Exceptions box type the FQDN of the Exchange server (i.e.
Categories: Computers Tags: ,

NTBackup-RestoreUtility for Windows 7

January 4, 2011 Leave a comment

Today I had the need to do a restore from a backup that was done on a Windows XP computer. Windows XP backs up to a BKF file. Windows 7 doesn’t have a built-in way to restore a BKF file. Fortunately Microsoft provides a patch to install the NTBackup-RestoreUtility that allows you to restore the data from a BKF file.

  1. Download & install the proper version. (
  2. Open the utility & select the Restore and Manage Media tab.
  3. Right click the file node & select Catalog file.
  4. Expand & select the folder(s)/file(s) that you want to restore.
  5. Select Alternate location from the Restore files to drop-down.
  6. Browse to a temporary location like C:\Restore.
  7. On the Confirm Restore dialog box click Advanced.
  8. On the Advanced Restore Options uncheck all boxes except Preserve existing volume mount points & click OK.
  9. Back on the Confirm Restore dialog box click OK.
  10. When the restore is finished you can review the report but keep in mind that it may be filled with error but my experience has been that everything restores just fine.

2010 in review

January 2, 2011 Leave a comment

The stats helper monkeys at mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads This blog is doing awesome!.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 9,400 times in 2010. That’s about 23 full 747s.

In 2010, there were 23 new posts, growing the total archive of this blog to 41 posts. There was 1 picture uploaded, taking a total of 7kb.

The busiest day of the year was October 26th with 68 views. The most popular post that day was Error printing to the PDFCreator printer.

Where did they come from?

The top referring sites in 2010 were,,,, and

Some visitors came searching, mostly for pdf creator error 481, pdfcreator error 481, pdfcreator 481 invalid picture, kb982671, and error 481 pdf creator.

Attractions in 2010

These are the posts and pages that got the most views in 2010.


Error printing to the PDFCreator printer April 2009


KB982671 Fails to Install September 2010
1 comment


How to Reset a Forgotten BlackBerry Administration Service Password February 2010


Bad Image Error March 2009


User Can’t Send Email from BlackBerry February 2010

Categories: Miscellaneous Tags:
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