Home > Computers > User Can’t Send Email from BlackBerry

User Can’t Send Email from BlackBerry

I had a user that reported she could not send emails from her BlackBerry. Every time she sent an email it would show up with a red X. Each time she sent an email i got the following error in the Event Log on the BES server:

Event Type: Warning
Event Source: BlackBerry Messaging Agent SERVERNAME Agent 1
Event ID: 20000
Description:
{user@domain} Send() failed: SUCCESS, Tag=1234686

Cause – The BESAdmin account did not have the Send-As permission on her account. Someone had uncheck the inherit permission box on the Security tab of her account.

Solution – Check the inherit permissions from parent box so that the BESAdmin account would now have the Send-As permission for her account.

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Categories: Computers Tags: ,
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  1. January 2, 2011 at 11:08 pm

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