How to Reset a Forgotten BlackBerry Administration Service Password
- Open SQL Server Management Studio Express.
- Navigate to the BESMgmt database.
- Navigate to the dbo.BASUsers table.
- Right click dbo.BASUsers & select Open Table.
- Find the row with System Administrator as the DisplayName.
- Copy the current contents on the LoginPassword field to a temporary location.
- Paste -68c35389cf7c4cc4207a6df87216de44 into the LoginPassword field.
- Close the table.
- Now login to the BAS website using P@ssw0rd as the password.
- Click Manage Users.
- Click Search to return all users.
- Click System Administrator.
- Click Edit user.
- Click on the wrench to the right of the password.
- Type the new password twice then click the green check mark.
- Click Save All.
Categories: Computers
BlackBerry, Password
Leave a reply to Rene Stock Cancel reply
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Patrick's Blog 
Thanks
SQL management studio express is not included with Blackberry Server.
It need been downloaded from Microsoft website and installed first.
Your how to was working perfectly. Tks !
or just use >OSQL
eg:
c:\osql -E -S SERVERNAME\BLACKBERRY -d BESMgmt
>update BASUsers set LoginPassword = ‘-68c35389cf7c4cc4207a6df87216de44′ where displayname =’BESadmin’
>go
Hello,
I only get the following fields:
Column Name – LoginPassword
Data Type – varchar(256)
Allow Nulls – Yes
Where should I paste this?
Thanks
You paste that value into the LoginPassword field.
Works just fine. Thank you!
In my case the account was locked so I simply changed the value to Null
Was this hash created with the “encode” or the “hash” option? With BES 5.0 SP3 the “hash” version is used. I still cannot login to BAS.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB18161
I assume hash. When I wrote this I had access to a test BES server that I could login to. I set the password for the BAS account on it to P@ssw0rd then just copied the contents from the LoginPassword field.
This worked great! I appreciate you posting this.
This worked brilliantly, except I had to make the change on the BESXMgmt database, NOT the BESMgmt database. Also, as I already have several SQL2005 servers, I was able to connect across the network using one of those, instead of SQL Express.
Cool! Thanks for reading my blog.