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Archive for February, 2010

User Can’t Send Email from BlackBerry

February 16, 2010 1 comment

I had a user that reported she could not send emails from her BlackBerry. Every time she sent an email it would show up with a red X. Each time she sent an email i got the following error in the Event Log on the BES server:

Event Type: Warning
Event Source: BlackBerry Messaging Agent SERVERNAME Agent 1
Event ID: 20000
Description:
{user@domain} Send() failed: SUCCESS, Tag=1234686

Cause – The BESAdmin account did not have the Send-As permission on her account. Someone had uncheck the inherit permission box on the Security tab of her account.

Solution – Check the inherit permissions from parent box so that the BESAdmin account would now have the Send-As permission for her account.

Categories: Computers Tags: ,

How to Reset a Forgotten BlackBerry Administration Service Password

February 16, 2010 12 comments
  • Open SQL Server Management Studio Express.
  • Navigate to the BESMgmt database.
  • Navigate to the dbo.BASUsers table.
  • Right click dbo.BASUsers & select Open Table.
  • Find the row with System Administrator as the DisplayName.
  • Copy the current contents on the LoginPassword field to a temporary location.
  • Paste -68c35389cf7c4cc4207a6df87216de44 into the LoginPassword field.
  • Close the table.
  • Now login to the BAS website using P@ssw0rd as the password.
  • Click Manage Users.
  • Click Search to return all users.
  • Click System Administrator.
  • Click Edit user.
  • Click on the wrench to the right of the password.
  • Type the new password twice then click the green check mark.
  • Click Save All.
Categories: Computers Tags: ,
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